Commonly Asked Questions
The Info You’re After
Need assistance? Check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.
What weight is correct for me?
Unweighted Toy= 3+
1lb Toy= 4+
2lb Toy= 5+
3lb Toy= 7+ and adults (I would also recommend this weight or lighter for anyone elderly aswell)
4lb Toy= 10+ and adults
What is your return policy?
We do accept returns within 30 days of delivery. The buyer is responsible for return postage costs as well as the loss in value (as agreed upon with the seller) if an item isn’t returned in its original condition.
When will I receive my order?
If you need your order by a certain date, please let me know asap.
Your order can take 1-2 weeks to be made. Once it's been dispatched, you will receive an email with a tracking number.
Shipping to the UK will be a tracked 48hr service.
Shipping to Europe takes roughly 3 - 5 days.
Shipping worldwide takes roughly 6 - 7 days.